Digital Downloads FAQ
How It Works
How do I receive my files after purchase?
Your files are delivered instantly — no waiting, no shipping. As soon as your payment is confirmed, you'll receive a download link by email and on the order confirmation page. All files are delivered through the Digital Products app, so downloads are available right away, 24/7.
What file formats will I receive?
All prints are delivered as high-resolution JPG files at 300 DPI — the professional standard for crisp, gallery-quality printing. No special software is required to open them.
What sizes are included?
Each listing specifies the included dimensions (up to 16×20", ). Many listings include multiple sizes in one download so you can choose what suits your frame or printer.
Printing
Can I print at home?
Yes. Simply open the JPG file and print from any home inkjet or laser printer. For best results, use matte or satin photo paper at your printer's highest quality setting.
Can I use a professional print shop?
Absolutely — and we recommend it for the sharpest results. Upload the JPG to any local print shop or online service (Staples, FedEx Print, Shutterfly, Mpix, etc.) and request the size specified in your order. The 300 DPI resolution ensures excellent quality at standard print sizes.
Do I need to resize the file?
No resizing needed for the included dimensions. If you need a different size, a print shop can advise — slight scaling is fine for standard frame sizes.
Files & Licensing
Are the files watermark-free?
Yes. Preview images on product pages may carry a subtle watermark to protect the artwork, but every downloaded file you receive after purchase is completely watermark-free and ready to print.
Can I use the files commercially?
Licenses vary by product. Products labelled with commercial-use permissions may be used for resale prints, client gifts, or small-batch commercial printing within the stated terms. Personal-use listings are for home printing only and may not be resold or redistributed. Please check the individual product page for the specific license that applies to your purchase.
Refunds & Support
What is your refund policy for digital products?
Because digital files are delivered instantly and cannot be "returned," all sales are final by default. However, if you experience a technical issue — such as corrupted files, missing files, or a download that won't open — please contact us and we'll resolve it promptly with a replacement or, where appropriate, a refund.
I didn't receive my download link. What should I do?
Check your spam or promotions folder first. If you still can't find it, visit your order confirmation page or contact us with your order number and we'll resend the link right away.
Still have questions?
We're happy to help. Send us a message and we'll get back to you as soon as possible.