Refund policy

RETURN AND REFUND POLICY FOR DIGITAL PRODUCTS

Effective August 12 2025

Digital Product Returns Due to the nature of digital products, all sales are generally final once the product has been successfully delivered and downloaded. Digital products cannot be "returned" in the traditional sense as they cannot be physically retrieved once accessed.

Refund Eligibility We offer refunds for digital products only in the following circumstances:

Technical issues that prevent you from accessing or downloading your purchase

Duplicate purchases made in error

Products that are significantly different from their description

Defective or corrupted files that cannot be resolved through technical support

Refund Timeframe

Canadian customers: Refund requests must be made within 30 days of purchase

EU customers: In accordance with EU consumer rights, you have 14 days from purchase to request a refund

Other international customers: Refund requests must be made within 30 days of purchase

How to Request a Refund To request a refund, please contact us at [your email] with:

Your order number

Reason for the refund request

Description of any technical issues experienced

Processing Time Approved refunds will be processed within 5-10 business days and credited back to your original payment method.

Exceptions

Custom or personalized digital products are non-refundable

Products that have been successfully downloaded and accessed are generally non-refundable unless they meet the eligibility criteria above

Contact Information For refund requests or questions about this policy:

Email: support support@digitalkg.com

This policy complies with Canadian consumer protection laws and EU digital content regulations where applicable.